We accept returns on eligible full-priced items within 30 days of delivery.
To be eligible for a return, your item must be unworn, unused, with all original tags attached, and returned in its original packaging, together with proof of purchase.
To request a return, please contact us at orders@myat.uk before sending your item back. Returns sent without prior authorisation may not be accepted.
Approved returns should be sent to:
MYAT Ltd Flat 25 9B York Way London N7 9GY United Kingdom
Unless the item is faulty, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs.
Pre-orders
Many MYAT garments are produced on a made-to-order basis.
Once a pre-order has been placed, production of your garment may begin immediately. For this reason, pre-order purchases cannot be cancelled, returned or refunded, except where the item is faulty or where required by applicable consumer law.
Estimated delivery dates are provided in good faith but are approximate and may vary due to the nature of the production process.
Damaged, Faulty or Incorrect Items Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact orders@myat.uk within 7 days of delivery, including photographs where possible, so that we can assess the issue and arrange an appropriate resolution.
Exchanges
We do not offer direct exchanges.
If your item is eligible for return under this policy, you may return it for a refund and place a new order for your preferred item.
UK & European Consumer Rights Nothing in this policy affects your statutory rights under applicable consumer protection laws.
Where you have a legal right to cancel or return an order under applicable law, those rights will continue to apply except where an exemption applies, including goods that are made to the consumer's specifications or are clearly personalised.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at orders@myat.uk
return policy
We accept returns on eligible full-priced items within 30 days of delivery.
To be eligible for a return, your item must be unworn, unused, with all original tags attached, and returned in its original packaging, together with proof of purchase.
To request a return, please contact us at orders@myat.uk before sending your item back. Returns sent without prior authorisation may not be accepted.
Approved returns should be sent to:
MYAT Ltd Flat 25 9B York Way London N7 9GY United Kingdom
Unless the item is faulty, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs.
Pre-orders
Many MYAT garments are produced on a made-to-order basis.
Once a pre-order has been placed, production of your garment may begin immediately. For this reason, pre-order purchases cannot be cancelled, returned or refunded, except where the item is faulty or where required by applicable consumer law.
Estimated delivery dates are provided in good faith but are approximate and may vary due to the nature of the production process.
Damaged, Faulty or Incorrect Items Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact orders@myat.uk within 7 days of delivery, including photographs where possible, so that we can assess the issue and arrange an appropriate resolution.
Exchanges
We do not offer direct exchanges.
If your item is eligible for return under this policy, you may return it for a refund and place a new order for your preferred item.
UK & European Consumer Rights Nothing in this policy affects your statutory rights under applicable consumer protection laws.
Where you have a legal right to cancel or return an order under applicable law, those rights will continue to apply except where an exemption applies, including goods that are made to the consumer's specifications or are clearly personalised.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at orders@myat.uk
